Boarding

Passengers are aware that they must comply with all the timetable instructions given to them, and are responsible for any delays and their consequences. They must present themselves for boarding carrying their original personal documents with photo ID, and identify themselves to the company representative who will be present at the time.

Included in the price

It is the duty of our client(s) to make sure that the services purchased are included in the price paid. Therefore, only those service items that are expressly mentioned in the description should be understood to be included in the price.

Seat allocation

Seat numbering will be informed via the WhatsApp group created to provide information about the trip, with priority given to people with comorbidities, the elderly, pregnant women and adults with children in their arms.

Seat requests must be informed in the reservation's observation field, but it should be noted that this is not a guarantee that the request will be honoured.

Image Authorisation

The client hereby agrees that his or her image and that of the other participants in this booking may be published on social networks or the like. He or she hereby ASSIGNS, free of charge and without charge, all rights relating to image and voice, as well as copyright.

Cancellation, Withdrawal, Transfer or Substitution

Failure to board passengers detained by local authorities on overland routes will be considered a cancellation.

If boarding is impossible due to lack of proper documentation or delays to the stipulated times, this will be considered cancellation and will exempt us from any refunds of the amounts paid.

In the event of cancellation with a credit reversal, the customer will have up to 12 months to use the available amount.

If the client fails to pay as agreed and does not inform the agency, the booking will automatically be cancelled within 48 hours of the due date.

Requests for cancellations, withdrawals or transfers of the trip and/or services contracted must be requested via WhatsApp and will result in penalties being applied depending on how far in advance they are communicated in accordance with the provisions of the items below:

Transfers:

1. Package transfers will follow the current prices calculated according to the date chosen.

Cancellation / Withdrawal:

100% within 7 days of confirmation of purchase - In accordance with Art. 49 CDC, when occurring outside the commercial establishment.

Refunds will be made in accordance with EMBRATUR rules and the CDC code, which may vary according to normative deliberation no. 161 of 09 August 1985, referring to the percentage amount to be refunded:

1. 90% up to 31 days from the start of the trip;
2. 80% from 21 to 30 days from the start of the trip;
3. 24% less than 20 days from the start of the journey.

Purchases made by credit card will not be refunded for instalment fees charged by the credit card company. Refunds will be made according to the cash value of the travel package.

Passenger replacement:

Passenger(s) may be replaced according to criteria of convenience and possibility determined exclusively by the agency, always requiring the following: prior request via WhatsApp and may generate costs due to travel insurance.

Cancellation by the agency

On trips whose departure and participation depend on a minimum number of people, when this number is not completed within 10 (ten) days before the departure date, the agency will offer its client(s) other travel options to replace the cancelled one or refund the amounts paid, the choice being up to the client.

Cancellation of trips due to unforeseeable circumstances or force majeure

Provisional Measure 948/20 stipulates that agents providing services and booking events in the tourism and culture sector will have a period of up to 12 months to refundconsumers the value of trips purchased and cancelled due to the worsening of the epidemic. The amount will be refunded by means of a credit for use or a discount on the purchase of other services, bookings and events, to be used within 12 months from the date of contracting.

The agency reserves the right to make any and all changes that may be necessary for technical, operational reasons, unforeseeable circumstances or force majeure, transmission of infectious diseases, in the event of a ban on movement, use of public or private space, blockades, interdiction of tourist attractions, as a result of this contract by Public Bodies, the provisions of Provisional Measure 948/2020 will apply. Especially with regard to the date of embarkation of land transport vehicles and/or any other service that has been previously booked in advance, always in order to guarantee the physical integrity of the client(s), as well as the perfect and total execution of the contracted services, without prejudice to quality.

Medical Assistance

The agency provides travel insurance, which is already included in the package. The cover has limits and if the cost exceeds the amount, the client will have to bear the resulting costs at their own expense.

Special Service

Clients who require special assistance, such as those with physical or mental disabilities, pregnant women or the elderly, must inform us in advance.

Luggage

We recommend that you avoid checking in valuables and/or fragile items.

All luggage, packages and/or objects carried by the customer(s) are their responsibility and must be identified with labels and/or invoices proving their purchase and/or origin.

It is therefore the customer's duty and responsibility to comply with the rules in force regarding the acquisition and transport of products and goods considered to be illegal and/or irregular. In the event of any loss, records and complaints must be made directly at the place of occurrence.

Changes to the travel programme

Bora Viajarinforms you that in periods of high season, holidays, long holidays, festivals, events and local celebrations, due to high demand, local service providers may, if necessary, reschedule arrival and departure times, change hotel accommodation and/or modify the schedule(s).

In the event of unforeseeable circumstances, which are unforeseen and cannot be avoided, or events of force majeure (natural phenomena such as storms, typhoons, cyclones, floods, among others), which jeopardise the life and safety of the client, or a situation of public calamity, disturbance of order, accidents or strikes detrimental to travel services, the agency reserves the right to change the programme of tours, and may exclude and/or substitute an itinerary/tour, without the addition of a fine, interest, correction or payment of compensation in any way.

Documentation

For national journeys using air and/or road transport it is necessary to present original identification in good condition (Any of the following: Identity Card; National Passport; National Driver's Licence (model with photograph); Professional Cards issued by National Councils (models with photograph); Work Permit). If the passenger does not present the aforementioned documentation, or if it is illegible and/or erased, they will not be allowed to board.

Boarding forminors: Forminors under the age of 16 (incomplete) to board national flights (Law 13.812/2019), they must be accompanied by a parent, grandparent, guardian or sibling or uncle over the age of 18, always with documentary proof of the degree of kinship (via the minor's Original Birth Certificate or Authenticated Copy). If you are accompanied by an adult without the degree of kinship described above, you will need written authorisation, notarised, from the parent or guardian. However, if you are unaccompanied, you will need judicial authorisation from the Child and Youth Court, all in accordance with articles 83 to 85 of the Statute of the Child and Adolescent - Law No. 8,069/90. Passengers can obtain more information about the necessary documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates for children over 12 will not be accepted. In cases of theft, robbery or loss of the identification document, a police report issued less than 60 days previously is valid.

Accommodation of Minors: Accommodation of minors under 18 (eighteen) years of age will follow the terms of the applicable legislation, as set out in article 82 (eighty-two) of Law no. 8.069 of 13 July 1990 (Statute of the Child and Adolescent, the "ECA"). Accordingly, accommodation for minors under 18 (eighteen) years of age requires the accompaniment of one (1) parent or legal representative. Minors must present their identity card or birth certificate, as well as written authorisation from their guardians, notarised.

here is a link to the model of the Authorisation for the Accommodation of Minors.